We are a small business. Our e-mails aren't manned 24/7. 

For urgent issues like CHANGING YOUR ORDERED SIZE or CHANGING DELIVERY ADDRESS please call us during opening hours on 01329 233 311 for an instant response as soon as possible, otherwise you may be too late to edit your order. 

If you are chasing up a RETURN / REFUND, please allow 2 working days before contacting us - even if you've got a tracking number. We are a small team and we process returns in chronological order, during busy periods it may take us a little while to clear the backlog. 

If you are worried that your parcel is MISSING, please double check all tracking number information before contacting us. You wouldn't believe how many emails we get where the answer is already in your inbox! 

Otherwise, we aim to respond within 2 working days (Mon-Fri). Thanks for your patience and co-operation. 

We are a small family business, we are doing our best to offer fast, and friendly service. All we ask is that you return that friendliness!