I want to return something. How do I do this?
The customer always pays returns postage. This will be between £2-£5 at your local post office.
Post unwanted items to our store address; 157 West Street, Fareham, PO160DZ.
We would like to make it abundantly clear that we will only accept returns that meet the following criteria:
- Unworn (show zero signs of wear)
- ALL original packaging and tags IN ORIGINAL PLACES.
- Include a note or paperwork showing your name and order number
Upon receiving returned goods, we will be steam cleaning them by hand - much like we do with every garment that we display in-store.
Refunds are processed within one week of being received at our Fareham store.
As a small business trying it's best to cope with the turmoil of COVID-19, we would like to urge you to consider re-selling privately, or opting for store exchanges and store credit vouchers before asking for a refund. We hope you understand our reasoning behind this. This does not affect your statutory rights.
Refund Policy
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Returns
Our policy lasts 14 days unless otherwise stated. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at the157webstore@gmail.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at the157webstore@gmail.com to confirm your exchange.
Shipping
To return your product, you should mail your product to: 157 West Street , Fareham, PO16 0DZ, United Kingdom AFTER emailing to confirm. We reserve the right to deny refunds on unauthorised returns without prior communication.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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